Faster Check-ins and Accurate Session Tracking: Alpha Kappa Psi’s Success with Eventpack
Company
Alpha Kappa Psi
Event
AKPsi 62nd Convention
Improved Check-in
Enhanced Data Collection
Accurate Session Tracking
Alpha Kappa Psi is a collegiate membership organization focused on developing principled business leaders. Their events are central to their mission, offering educational sessions and professional development opportunities to equip members for success in the marketplace.
"It’s hands down one of the best decisions we’ve made."
Jason Pierce
Senior Director of Learning
and Development
Challenge
Managing event logistics became overwhelming for Alpha Kappa Psi's small team due to manual name badge printing, disconnected systems, and unreliable session tracking.
After Eventpack
Faster check-ins, accurate session tracking and better attendee data transformed Alpha Kappa Psi’s event operations. Volunteers adapted easily and post-event processes were simplified—saving significant time.
Related Eventpack Products
Setting the Stage
Alpha Kappa Psi is a collegiate membership organization focused on developing principled business leaders. Their events are central to their mission, offering educational sessions and professional development opportunities to equip members for success in the marketplace.
For Jason Pierce, Senior Director of Learning and Development, managing these events meant more than just logistics. They needed a smooth attendee experience and reliable session tracking to ensure participants earned their educational credits. However, their manual processes were holding them back.
The Challenge: Managing Complexity with Limited Resources
Managing event logistics with a small team had become a burden. The Alpha Kappa Psi team printed name tags in-house, often reprinting them on-site, which consumed time and added stress.
At the same time, session attendance—a critical factor for tracking educational credits—was recorded manually and required days of reconciliation post-event.
Jason described the frustration:
"We were doing everything in-house… Printing name tags, doing reprints, peeling labels, and sticking them on. It got to a point where it was just too cumbersome for us to manage."
Beyond the manual workload, Jason’s team struggled to:
- Provide a smooth check-in process: Inefficiencies during on-site registration risked long wait times and a poor attendee experience.
- Manage data collection: Gathering and verifying critical attendee information—like emergency contacts and dietary preferences—was inconsistent at best.
Alpha Kappa Psi needed a solution that could reduce their workload, improve data accuracy and shorten the wait at check-in.
The Solution: A Unified, Intuitive Platform
Partnering with Eventpack brought immediate improvements. Eventpack addressed Alpha Kappa Psi’s key challenges through its robust, easy-to-use tools:
1. Faster On-Site Check-In & Badging Instead of manually preparing and reprinting name tags, attendees printed their badges on demand using self-service kiosks—speeding up check-ins and reducing volunteer workloads.
“It sped up our registration process. Attendees were at the check-in iPad for just 30 seconds to a minute.”
2. Accurate Session Tracking Using Eventpack’s session scanning, the team captured attendance data. This data was essential for reconciling educational credits in their learning management system (LMS).
“The session scanning helps us track who’s attending which sessions, so we can credit them in our LMS. It was one of the best decisions we made.”
3. Improved Data Accuracy Eventpack’s check-in process let attendees confirm and update their details on the spot. Details like emergency contacts and meal preferences were collected efficiently, improving the quality of Alpha Kappa Psi’s database.
“We were able to populate our database in a more robust way and maximize our use case for that data. It was better and more reliable than before.”
4. Volunteer-Friendly Operations Eventpack’s platform was simple for volunteers to learn and operate, even with minimal technical experience. This ease of use ensured smooth on-site operations.
The Outcome: Smoother Operations, Happier Attendees
Unexpectedly, Eventpack also helped improve data quality. Attendees corrected their information on-site, leading to cleaner records and fewer errors in post-event reporting.
“The check-in process allowed us to confirm and update attendee details, which we didn’t expect.”
Check-Ins Simplified
Attendees experienced shorter wait times, with name badges printed on demand.
Improved session tracking
Session attendance was captured at the door, supporting educational credit workflows.
Reduced workload
Jason’s team saved significant time before and during the event, allowing them to focus on higher-value tasks.
Final Thoughts
Eventpack turned Alpha Kappa Psi’s event management challenges into a success story. By simplifying processes, improving accuracy, and delivering a smoother experience for both staff and attendees, Eventpack proved to be a trusted partner in helping Alpha Kappa Psi fulfill its mission.
For Jason Pierce and his team, what once felt overwhelming is now simple:
“Stop considering it and just use it. It’s been a lifesaver for us.”
What’s Next?
With their processes transformed, Alpha Kappa Psi is eager to use more of Eventpack. The integrated Event App will empower attendees to manage schedules, access event details, and receive real-time updates. Additionally, the Salesforce integration will automate session credit workflows, eliminating manual reconciliation and saving even more time.